Privacy Policy Statement is the website of Commercial Services Group. 

Our postal address is: 
1 Abbey Wood Road
Kings Hill
West Malling
ME19 4YT    

Commitment to User Privacy has been developed to provide you with a convenient and secure online service. Commercial Services Group is committed to the online privacy of all of its users.

This Privacy Policy Statement has been established to give a clear explanation of our data processing practices to safeguard you and your personal information. If you have any questions or concerns relating to this policy and data protection please email us at the address above.

By using this website you are accepting the terms and conditions of use contained within this policy. If this policy is not acceptable to you, please do not use the website.

Notification of changes from time to time it will be necessary to update this Privacy Policy. If we decide to change our privacy policy, we will indicate that changes have been made on the home page. This is in order to ensure our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy in force at the time the information was collected.

Information Collected

Commercial Services Group is the sole owner of the information collected on this site. We will not sell, share or rent any information collected on the website to third parties in any way, unless stated on the web page at the point of collecting information from you, or as outlined in this policy statement, or as required by law.

We automatically collect statistical data about usage patterns on our website. This information does not relate to an individual and is collected to provide us with an understanding of the areas of interest on our site.

Users have an option on our website to provide views and comments about the website, Commercial Services Group and its services. The information provided by users via this service will be acted upon according to the content of the communication. Commercial Services Group may contact Users in order to reply to the issues raised. This contact will be via email, unless an alternative is specified.

You may also make comments on the website by contacting us at the address given above.

Commercial Services Group will retain all communications received in order to produce statistical analysis reports on the comments received about

All personal information collected on the website will be used for the purpose of delivering the service for which the information was supplied. In addition, the information may be used to make users of the website aware of new or improved services available from the Authority, unless permission is denied by the user.


A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system.

The website only uses cookies with some of its 'interactive' pages (such as form filling pages), when it is necessary to maintain a unique 'id.' on your browser whilst you use those pages. Any cookies that remain on your PC do not contain any record of the information you may enter, nor any other personal information, and are only used so that interactive sessions function correctly.

Links to Other Sites contains links to other sites. Please be aware that Commercial Services Group is not responsible for the privacy practices or content of such other sites. This privacy statement applies solely to information collected by this website.

However if you have any concerns about privacy on partner's sites please let us know by emailing us at the address above.

Links to

Users should not set up links from their own websites to any Commercial Services Group website (whether by hypertext linking, deep-linking, framing, tagging or otherwise) without the prior written consent of Commercial Services Group. Any request for consent to link to the website should be sent by email to the address above. Commercial Services Group may, at its absolute discretion, and without providing a reason, grant or withhold such consent. You should not assume that because you reached our website via a link from a third party site that Commercial Services Group has given its consent to such a link.


Access to all of our users' information is restricted in our offices. Only staff at Commercial Services Group, Kent County Council, Medway Council and connect2staff offices, who need the information to perform a specific job will be granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment.

If you have any questions about the security at our website, you can send an email to the address above.

Advertising on

While Commercial Services Group will make reasonable efforts to check the legal status of advertisers, the appearance of any advertisement on, does not constitute a recommendation of any product, service or company by Commercial Services Group.

Information provided in an advertisement or by the advertiser in connection with the advertisement does not constitute information or advice from Commercial Services Group or its partners. Commercial Services Group, its employees and agents will not be responsible for any loss, however arising, from the use of, or reliance on the information contained in any advertisement.

Commercial Services Group reserves the right to decline advertising from companies which, based on information available to the County Council's Trading Standards department, have unresolved complaints or court judgements against them to decline advertisements which it considers to be in breach of relevant advertising laws or codes of conduct or which may conflict with advice or guidance given by the County Council itself.