Referrals & Engagement Officer - Full-time

Haven Nook School, Canterbury

• Ref:KCC886-6174-17S
• Posted:28/01/2026
• Pay:TEG Pay Scale
• Start Date:asap
• App Close Date:12/02/2026 at 12:00
• Interviews:w/c 16 Feb

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Referrals & Engagement Officer 

About Us 

Haven Nook School is part of the Tuition Extra Group, a growing organisation with a strong commitment to providing high‑quality, child‑centred educational support for children and young people with a wide variety of needs. Our mission is to ensure that every child and young person receives personalised, nurturing, and effective learning that enables them to re-engage, rebuild confidence, and thrive. 

We are now seeking a Referrals & Engagement Officer to join our team; someone who is organised, proactive, and passionate about supporting positive outcomes for children, families, and tutors. 

About the Role 

This is a key coordination role at the heart of our service. You will manage the full referrals journey - from the moment a referral arrives, to confirming decisions, allocating tutors, and ensuring tuition begins smoothly and on time. You will be the central link between families, caseworkers, tutors, and internal teams, ensuring that communication is timely, clear, and sensitive. 

In addition to managing referrals, you will also play a vital role in supporting and engaging our tutors. You’ll help ensure they have the information, guidance, and professional support needed to deliver high‑quality tuition and feel valued as part of our community. 

This is an excellent opportunity for someone who enjoys structured processes, effective communication, and meaningful work that contributes to better outcomes for vulnerable young people. 

Information about the school

Haven Nook, part of the Tuition Extra Group, looks to enable each young person’s unique potential by unlocking confidence, inspiring change and encouraging self-belief. Our aim is to channel skills and learning to promote achievement in the modern world.

We look to harness individual interests and goals by igniting a love of learning. Our community comprises aspiring individuals shaped by an ethos of nurture and creativity. We strive to meet each young person’s unique developmental, social and emotional needs, to boost confidence and encourage a positive sense of self.

Job Contact Information

• Name:Karina Rook
• Address:73-75 Castle Street, Canterbury, Kent, CT1 2QD
• Telephone: 01227469156
• Email: karina@tuition-extra.co.uk

Documents

Below are documents that have been added to this vacancy.

• Referrals & Engagement Officer Job Description