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IT Service Manager - Full-time

Swale Academies Trust

  • Ref:KCC-F54-96-S
  • Posted:29/09/2023
  • Pay:£31,045 - £34,014 FTE - SAT F
  • Start Date:Immediate
  • App Close Date:13/10/2023 at 12:00
  • Interviews:w/c 16th October 2023

Schools this job is for


  • £31,045 - £34,014 FTE - SAT F
  • Role based Westlands Secondary School

We are looking to recruit a full time IT Service Manager to join our IT Support department. You will lead the school IT support, providing essential services to both staff and students.

Day to day duties will include leading the school IT support team, taking responsibility of the helpdesk, planning replacements, managing contractors and ensuring efficient use of resources. You will ensure that an excellent standard of customer service is delivered at all times throughout the life cycle of all IT service requests, as well as documenting steps taken to resolve issues. You will have excellent interpersonal skills and ability to work with staff at all levels in Swale Academies Trust.

The successful candidate must have:

  • Knowledge of Active Directory, Group Policy, DNS, DHCP
  • Good knowledge of computer hardware
  • Good knowledge of networking
  • A logical approach to problem solving
  • Excellent communication skills, both written and verbal
  • Knowledge of Google Workspace, GAM, JIRA and SCCM would be an advantage

Details about Westlands School can be found on our website www.westlands.org.uk

Full details of the requirements of the post can be found in the accompanying recruitment pack.

If you are interested in this post and have any questions, please contact Shane Williams at shane.williams@swale.at or 01795 905989.

Applications should be made via Kent Teach or by submitting an application directly to recruitment@swale.at.  Please note, we cannot accept CVs. 

If you experience any difficulty in completing the application form, please contact recruitment@swale.at  or 01795 905989 (option 2)

Interview Dates: w/c 16th October 2023

In accordance with current GDPR compliance we will not keep any details / application forms on file once the position is filled.

Swale Academies Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.  This post is exempt from ROA and will require an enhanced DBS disclosure.

Information about the trust

Since its creation in September 2010 Swale Academies Trust has become a strong and successful school improvement service, specialising in taking schools in Ofsted category and turning them into good schools. A glance at the most recent Ofsted reports for Westlands Primary School, Meopham School, The North School, Regis Manor School and The Sittingbourne School, will all point to the effectiveness of the Trust in bringing about change and providing and enabling excellent leadership. First and foremost Swale Academies Trust is about the provision and development of high quality leadership and management.

We don’t seek to develop clone schools that deliver education in a regimented manner. Rather, we value the development in our schools of a spirit of enquiry and action research that provides the best possible education that is right for pupils in a local setting. We do however collectively value and strive for all pupils to produce beautiful work which showcases their development over time of which they, their teachers and support staff and parents can be really proud. We are proud of our schools and we strive for a sense of shared pride in the achievements of all of our students.

Our ambition is driven by enabling schools and children to succeed. We have a wide range of excellent and highly accomplished senior leaders who lead with a sense of purpose, charisma and a set of shared values. The Trust is fortunate to be overseen by a Board of Directors who share leaders’ values and who provide the highest quality challenge and support.

Job Contact Information

  • Name:HR Team
  • Address:Swale Academies Trust,
    Ashdown House,
    Johnson Road,
    ME10 1JS
  • Telephone: 01795 426091
  • Email: recruitment@swale.at



Below are documents that have been added to this vacancy.

We are committed to safeguarding and promoting the welfare of all our students. You are advised that this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and therefore this post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service (DBS). Please be aware that schools are also required to undertake online recruitment checks on shortlisted candidates under changes to Keeping Children Safe in Legislation.