Customer Support Officer

The Education People - Schools Financial Services

Ref: 1632

Posted: 17/07/2025 Start Date: TBC

Interview Date: TBC

Pay: £27,642-£33,098

Close Date: 19/08/2025 at 12:00

Job Description

We’re looking for a customer-focused and detail-oriented Customer Support Officer to The Education People, part of Commercial Services Group (CSG). This is a key role delivering high-quality support and advice to schools, academies, and trusts across Kent and beyond. If you’re organised, IT-literate, and passionate about helping the education sector, this could be your next great opportunity.

Who we are

The Education People is a leading provider of specialist services to the education sector, supporting schools, academies, and multi-academy trusts with expert advice and training. As part of Commercial Services Group (CSG), we operate within the UK’s largest local authority trading company, helping to deliver essential services that make a real difference.

Commercial Services Group (CSG) is wholly owned by Kent County Council and employs over 1,800 people operating across 86 countries through 33 trading brands. With annual growth of around 25% and revenue exceeding £800 million, CSG is a fast-paced, purpose-driven organisation making a real-world impact across education and public sector services.

Purpose of the Job:

• To provide advice, support and guidance to all customers including helpdesk cover. To deliver and assist in the maintenance of information and guidance for Schools Financial Services customers and staff.
• To support and administer information systems and software operated by Schools Financial Services and its customers to ensure consistency.
• To support the requirements of the marketing strategy.

 

Main duties and responsibilities:

• Act as the focal point for enquires giving high quality advice and information to all customers acting as the first point of contact (helpdesk) for all incoming enquiries.
• Maintain and cascade, as appropriate, the information and guidance available to Schools Financial Services customers and staff.
• Deliver and support a small number of contracts as defined in the relevant contract specification documentation and agreed with schools, academies and MAT’s. This will include providing support and sound financial management advice to schools on budget preparation, monthly monitoring and closure of accounts.
• Support the operation of all information systems and software for Schools Financial Services ensuring consistency.
• Be responsible/assist with maintaining and reconciling the records for invoicing customers.
• Be responsible/assist with the maintenance and reconciliation of the School’s balances on the Local Authority holding accounts.
• Be responsible/assist with the maintenance and reconciliation of school’s VAT claims, ensuring school’s VAT is claimed appropriately and reimbursed to schools in the given timescales.
• Be responsible/assist with administering KCC’s capital loan scheme, ensuring that advances and repayments are processed in the given timescales.
• Assist with the installation of new applications and support and customise existing applications to preserve longevity and ensure SFS continue to meet business needs.
• Promote Schools Financial Services products to increase income in accordance with the marketing strategy.
• Support the delivery of all business requirements of Schools Financial Services.

Contact Information

Telephone:

Documents

• Job Description - Microsoft Word 2007 document, 141.6KB