Education Systems Consultant

Cantium Business Solutions

Ref: 1555

Posted: 09/05/2023 Start Date: TBC

Interview Date: TBC

Pay: £22,500 per annum

Close Date: 05/07/2023 at 15:00

Job Description

The Role

The successful candidate will provide Management Information System (MIS) Support for schools using our supported systems, SIMS, Arbor and Bromcom and will be responsible for providing the schools with advice, support, and guidance around these.

Although experience with these systems is desirable, if you’re a fast learner and are technically minded we are able to train the candidate on these systems in order to provide our professional service to our clients.

Key Duties

• Receive and respond to requests for support escalated by our Service desk and directly from service users.
• Investigate arising issues, requests and to determine the appropriate action to take to resolve these within the contract SLA.
• Within own area of competence and working closely with more senior colleagues, provide accurate responses to requests for support by means of for example: making modifications to system parameters, developing work-arounds or site-specific enhancements, reconfiguring systems, training users or operations staff, producing additional documentation, or escalating requests to systems development staff or software suppliers.
• Appropriately document actions taken to resolve or escalate issues/requests.

Please note this role is subject to a Basic DBS Check due to the nature of work being carried out. Please consider this before making your application.

What we need from you

• Experience working in an IT or Customer Service environment
• To have used a MIS system in a past role either as an end-user or support function
• A fast learner and able to take responsibly for own development
• Technically minded with a strong interest in IT, proven in past work experience or relevant qualifications gained from education

What Cantium can offer you

• Minimum of 33 days holiday (inc. bank holidays)
• Generous contributory pension scheme.
• People focused culture with great communication and development opportunities.
• A wide range of workplace wellbeing services.
• Electric Car Scheme.
• Employee shopping discount scheme.

Cantium Business Solutions is a back-office services provider established by Kent County Council. They partner with local government, education and private sectors to understand their business needs and challenges and provide tailored solutions. Their focus on insight and collaboration ensures that they remain connected to these organisations to enhance their key business priorities such as such as IT strategy and architecture, project management and fully managed IT services.

We recognise that work isn't just somewhere you go for a set number of hours. Work is something we do. “Cantium Working” is our vision of the behaviours and attitudes inherent in ‘agile’ working. As a business we are committed to providing a flexible approach to when, where and how our staff work. Cantium working enables you to work in the way which best balances personal and work life – helping you achieve a great work life balance.

Advert subject to close early if applicant is successful.

Contact Information

Telephone: 07706 759895 or +44 1622 476779

Email: jessica.baranov@csltd.org.uk

Documents

• Job Description - Microsoft Word 2007 document, 60.1KB