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IT Customer Support Technician (1St Line) - Full-time

Thinking Schools Academy Trust

  • Ref:KCC-F40-30-S
  • Posted:02/03/2021
  • Pay:TSAT Grade D Scale £21,214 - £23,876 per annum
  • Start Date:TBC
  • App Close Date:29/03/2021 at 23:45
  • Interviews:TBC

Schools this job is for

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IT Customer Support Technician (1st  line)

Location: The Thinking Schools Academy Trust Central Offices, New Horizons Children Academy, Chatham, Kent

Full Time - Permanent

TSAT D Grade £21,214 - £23,876 per annum

Closing date:  Monday 29th March 2021

 Working as part of the Trust's Operations department, the IT Customer Support Technician (1st line) is to ensure that our customers are supported in their use of IT equipment and services across the Trust, its academies and partners.  This role will therefore require travel between sites within the Medway hub.

 The position is a customer-focused role, and the post holder should be self-motivated, have strong interpersonal and communication skills and be a team player.  They should demonstrate a willingness and flexibility to work across the department and have the ability to balance their workload. Along with experience of dealing with Microsoft and Apple operating systems, and a good knowledge of IT packages and peripherals, the post holder should also possess excellent customer service and communication skills, both verbal and written.

What you will get from The Thinking Schools Academy Trust:

  • The opportunity to join a large organisation during an extremely exciting time, with the opportunity for progression as the Trust grows in size
  • Employees who join our Trust can also benefit from a discounted price of £10 per month membership of the TSAT gym, which is conveniently located on site at Holcombe Grammar School in Chatham.
  • The successful applicant will also have access to the local government pension scheme and an annual leave entitlement of 26 days, increasing to 30 after 5 years of service.
  • Vast support network from senior leaders within the school and our Trust
  • A 24/7 employee assistance programme which provides counselling and support / advice on a wide array of area

What you need to do now:

If you are interested in working in our friendly schools at the start of a new and exciting time, then please apply today!

If this position as a Trust Customer Service Support Engineer is not quite right for you, but you would be interested for any other positions within our Trust please contact our recruitment team at recruitment@tsatrust.org.uk to ensure that you are added to our talent pool and considered for any future positions.

We reserve the right to close the position early should a suitable candidate be found.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check.

Full training will be provided on Trust's helpdesk application, and operating procedures. 

Information about the trust

The Thinking Schools Academy Trust

The Thinking Schools Academy Trust is a family of schools consisting of both primary and secondary schools across Kent, Hampshire and Plymouth.

We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances.

Education is the key to transforming life chances and we support and develop every member of our community to:

Think about their Thinking Be their Best self Shape their Success

In this way we transform life chances

Job Contact Information

  • Name:Simon Arnold
  • Address:The Thinking Schools Academy Trust,
    Park Crescent,
    Chatham,
    Kent,
    ME4 6NR
  • Telephone: 03333 602050
  • Email: recruitment@tsatrust.org.uk

Fax:

Documents

Below are documents that have been added to this vacancy.

We are committed to safeguarding and promoting the welfare of all our students. You are advised that this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and therefore this post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service (DBS). Please be aware that schools are also required to undertake online recruitment checks on shortlisted candidates under changes to Keeping Children Safe in Education.