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Infrastructure Engineer - Full-time

Thinking Schools Academy Trust

  • Ref:KCC-F40-191-S
  • Posted:05/12/2025
  • Pay: £33,899 - £40,190
  • Start Date:February 2026
  • App Close Date:14/12/2025 at 23:45
  • Interviews:TBC

Advert

An exciting opportunity has arisen for a talented and motivated Infrastructure Engineer to join Thinking Technology, the centralised IT service supporting all academies within The Thinking Schools Academy Trust. This is a key role within our Infrastructure team, providing advanced troubleshooting, configuration, and operational support across our Trust-wide IT environment.

Working closely with colleagues across both the Service Delivery and Infrastructure teams, you will play a critical part in ensuring our IT systems are secure, reliable and effective, supporting the core business of teaching & learning.

You will be primarily based at the Trust’s Medway office located off Park Crescent, Chatham, ME4 6NR, on occasions there will be a need to be flexible to travel to any TSAT academy when required. You will report directly to the Infrastructure Engineering Manager.

37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need.

 

About the Role

As an Infrastructure Engineer you will:

  • Provide advanced troubleshooting across servers, networks, LAN/WLAN, end-user devices, cloud services and related infrastructure.
  • Act as the primary escalation point for regional IT teams, ensuring issues are resolved efficiently and knowledge is shared across teams.
  • Manage the day-to-day operation of infrastructure systems, helping maintain performance, reliability and security across multiple IT services.
  • Support the deployment, configuration, relocation and decommissioning of a wide range of IT and infrastructure equipment.
  • Lead and support the triage of infrastructure incidents, prioritising effectively in line with SLAs and operational needs.
  • Create, update and close helpdesk records accurately, including asset information and lifecycle management updates.
  • Develop high-quality technical documentation, knowledge base articles, and training materials for staff.
  • Participate in the Infrastructure on-call rota for out-of-hours incidents, planned works and emergency support.

What You Will Need to Succeed

  • Strong customer service skills with an approachable, solution-focused attitude and the ability to remain calm under pressure.
  • Experience supporting IT infrastructure, including Windows Server, Active Directory, networking, cloud services and end-user devices.
  • Ability to analyse logs, diagnose complex issues and identify performance or security concerns.
  • Experience working with helpdesk/ticketing systems and accurate recording of work completed.

Essential technical skills and experience include:

  • Windows Server, Active Directory, DNS, DHCP, GPO, messaging and collaboration tools 
  • Network infrastructure experience (HP/Cisco/Aruba) 
  • Experience with managed wireless networks, end-user device support, peripherals, and troubleshooting 
  • Experience using PowerShell or other scripting tools for automation and support tasks 

A full UK driving licence and access to transport is essential for this role.

Information about the trust

If you are interested in working for our Trust, benefiting from a supportive network of colleagues across our Trust, and are keen to progress your career then please apply today!

Early applications are encouraged and we reserve the right to close the vacancy if a suitable candidate is found.

For an informal telephone conversation please contact recruitment@tsatrust.org.uk

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates, if you have any questions regarding this process, please email recruitment@tsatrust.org.uk

Job Contact Information

  • Name:Tracy Pocock
  • Address:The Thinking Schools Academy Trust,
    Park Crescent,
    Chatham,
    Kent,
    ME4 6NR
  • Telephone: 0333 360 2000
  • Email: recruitment@tsatrust.org.uk

Fax:

Documents

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We are committed to safeguarding and promoting the welfare of all our students. You are advised that this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and therefore this post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service (DBS). Please be aware that schools are also required to undertake online recruitment checks on shortlisted candidates under changes to Keeping Children Safe in Education.