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IT Technician - Full-time

Thinking Schools Academy Trust

  • Ref:KCC-F40-184-S
  • Posted:30/10/2025
  • Pay:£28,958 - £33,413 per annum
  • Start Date:ASAP
  • App Close Date:16/11/2025 at 23:45
  • Interviews:TBC

Schools this job is for

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An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) within our Strood/Rochester Hub, consisting of All Faiths Children’s Academy, Cedar Children’s Academy and Gordon Children’s Academy, Maritime Academy and Rochester Grammar School. You will be based at one site but should be flexible to travel when needed to any of the above.

Reporting to the Regional Technology Manager, you will work constructively with colleagues working in Thinking Technology and third-party suppliers to ensure that ICT services are supported effectively and to a high standard for the benefit of teaching, learning, administration and management.

As our IT Technician you will:

  • Respond both orally and in person to customer comments and complaints, resolving them where possible, escalating as appropriate.
  • Be calm under pressure, adjusting to changes in work priorities based on conflicting operational need, maintaining a positive customer engagement.
  • Be approachable, communicating with customers ranging from students, staff, directors, governors, guests, and suppliers and contractors, responding to a range of issues and requests.
  • Manage the day-to-day tickets in the helpdesk for your school and help others in the hub when needed.
  • Provide in-depth fault resolution/troubleshooting updates on tickets resolving issues where appropriate.

Full training will be provided on Trust's helpdesk application and operating procedures.

All new starters take part in an induction and are mentored by an existing staff member.

37 hours per week, standard shift: 08:00 - 16:00 (finish 15:30 on a Friday) subject to operational need.

 

Information about the trust

If you are interested in working for our Trust, benefiting from a supportive network of colleagues across our Trust, and are keen to progress your career then please apply today!

Early applications are encouraged and we reserve the right to close the vacancy if a suitable candidate is found.

To arrange an informal telephone conversation please contact recruitment@tsatrust.org.uk

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates, if you have any questions regarding this process, please email recruitment@tsatrust.org.uk

Job Contact Information

  • Name:Tracy Pocock
  • Address:The Thinking Schools Academy Trust,
    Park Crescent,
    Chatham,
    Kent,
    ME4 6NR
  • Telephone: 0333 360 2000
  • Email: recruitment@tsatrust.org.uk

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We are committed to safeguarding and promoting the welfare of all our students. You are advised that this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and therefore this post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service (DBS). Please be aware that schools are also required to undertake online recruitment checks on shortlisted candidates under changes to Keeping Children Safe in Education.