Warning - This Vacancy is now Closed!

Family Liaison Officer - Full-time

Phoenix Community Primary School, Ashford

  • Ref:KCC886-3893-124S
  • Posted:09/01/2024
  • Pay:Kent Range 6 £23,801 (Pro Rata)
  • Start Date:Immediate
  • App Close Date:01/04/2024 at 12:00
  • Interviews:tbc


Are you passionate about building strong relationships with families and supporting children's educational journey? Do you thrive in a dynamic and inclusive school environment? If so, we have an exciting opportunity for you to join our dedicated team at Phoenix Community Primary School as our new FLO.

At Phoenix Community Primary School, we believe that every child deserves the best possible start in life. As a Family Liaison Officer, you will play a crucial role in ensuring the well-being and success of our students by fostering positive partnerships between the school, families, and the wider community.

Key Responsibilities:

  • Establish and maintain effective communication channels with parents, guardians, and carers, promoting a supportive and collaborative relationship between home and school.
  • Provide a welcoming and inclusive environment for families, offering advice, guidance, and support to address any concerns or challenges they may face.
  • Act as a point of contact for families, offering assistance and signposting to relevant services and resources within the community.
  • Organise and deliver workshops, events, and activities that promote parental engagement and involvement in their child\'s education.
  • Work closely with teaching staff to identify and address any barriers to learning, providing targeted support and interventions where necessary.
  • Collaborate with external agencies and professionals to ensure the holistic well-being of our students and their families.
  • Monitoring and working closely with the SLT, admin team and local authority on attendance matters within the school.


  • Experience working in a similar role within an educational or community setting is desirable but not essential.
  • Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with diverse families.
  • A deep understanding of the challenges and barriers faced by families and the ability to provide empathetic and non-judgmental support.
  • Strong organizational skills to plan and coordinate events, workshops, and activities.
  • Knowledge of safeguarding procedures and the ability to maintain confidentiality and professionalism at all times.
  • A commitment to promoting equality, diversity, and inclusion within the school community.

In return, we offer a supportive and collaborative working environment, where you will be part of a dedicated team striving to make a positive impact on children's lives. You will have access to professional development opportunities and the chance to contribute to the continued growth and success of Phoenix Community Primary School.

The closing date for applications is Monday 1/4/24. We reserve the right to close applications early if a suitable candidate is found.

Phoenix Community Primary School is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS check.


Information about the school

Phoenix Community Primary School is a one-form entry school situated on the outskirts of Ashford. We benefit from extensive grounds and a well set out modern building. The school is well-resourced and, as such, is able to provide opportunities for children significantly beyond that of the National Curriculum. The majority of visitors comment on the warm, friendly atmosphere and the attractive environment.

As a member of the CARE Foundation Trust, we work closely with nine other primary schools in our local area. The school places a high emphasis on the Creative Arts. We have our own Music Studio where all children have weekly lessons with specialist music teachers and where subsidised instrument lessons are offered to pupils.

The school invests heavily in ICT with three sets of 32 iPads, which are used on a daily basis, and each classroom is fitted with a Clever Touch interactive TV. Pupils also receive specialist sports and computing teaching and our school supports the emotional well-being of pupils with structured pastoral provision. At Phoenix, we pride ourselves in being a welcoming and safe environment for all of our community: pupils, parents, wider family, staff and visitors as well as a school that is committed to the safeguarding and welfare of its pupils.

Job Contact Information

Fax: 01233 664462


Below are documents that have been added to this vacancy.

We are committed to safeguarding and promoting the welfare of all our students. You are advised that this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and therefore this post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service (DBS). Please be aware that schools are also required to undertake online recruitment checks on shortlisted candidates under changes to Keeping Children Safe in Education.