Ref: 1316
Posted: 14/11/2016 Start Date: TBC
Interview Date: 13/12/2016
Pay: £17,651 - £21,296 per annum
Close Date: 24/11/2016 at 00:00
EIS is a business unit within KCC providing IT support services and products to schools in Kent and neighbouring boroughs.
The EIS Service Desk has a vacancy for a competent, honest, professional and flexible IT analyst to join a busy 1st line support team. The post is for 37 hours per week, covering the hours of 8:00am to 17:00pm Monday to Friday on a rota basis.
You will be the first point of contact for all incoming IT Customer Services queries. You will log support calls in the Service Desk system and attempt to resolve the issue, passing those calls which cannot be resolved to specialist teams.
You will be keen to learn in a team environment and have a logical approach to troubleshooting IT issues. You will have excellent verbal and written communication skills.
You must be competent in the use of standard Microsoft applications and have experience of working within a customer facing IT environment. You must be willing to learn new IT systems and be able to take in information quickly.
Above all the desire to consistently provide a high quality service with a positive attitude is essential.
This post is subject to a Basic Disclosure through Disclosure Scotland.
To apply please visit www.kent.gov.uk/jobs to complete an online application form. The vacancy reference number is 16002896. Should you require any further information, please contact Claire Worsley the number or email address below.
Telephone: 03000 658888
Email: claire.worsley@eisit.uk
Website: http://www.eisit.uk/
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