Warning - This Vacancy is now Closed!

Service Delivery Manager - Full-time

Thinking Schools Academy Trust

  • Ref:KCC-F40-114-S
  • Posted:10/02/2023
  • Pay:£35,053 - £42,341 per annum
  • Start Date:March / April 2023
  • App Close Date:19/02/2023 at 23:45
  • Interviews:w/c 20 February 2023


PLEASE NOTE - This employer does not accept applications via Kent Teach, please apply directly by clicking here


Service Delivery Manager - Kent

Location: The Thinking Schools Academy Trust, Chatham Hub

Full Time - Permanent, 37 hours per week


Working as part of the Trust's Operations Department, you will ensure effective operational relationships and engagement across The Thinking Schools Academy Trust including its academies and partners.  This will encompass management of onsite delivery, technicians and projects providing leadership to ensure administration and learning outcomes are maximised, using the principles of ICT best practice to agreed service levels.  The successful candidate will also ensure ICT services are delivered in a cost effective and efficient manner which are aligned to the needs of the customer.


You will be expected to form key relationships with each customer and become an ambassador for Information Technology (IT) service, responding to changes and issues using best practices and to a high standard, complying with all legal requirements and Trust policies and principles, providing training and guidance to customers and technicians. 


What you will need to succeed:

  • Leadership skills to coach and develop your team
  • Strong communication skills to be able to communicate effectively with stakeholders at all levels
  • Experience of forward planning to deliver tangible outcomes
  • Strong customer service skills with a solution focused approach to your work
  • Experience of troubleshooting to find solutions
  • A full UK driver’s license is essential.


What you will get from The Thinking Schools Academy Trust:

  • The opportunity to join a growing organisation during an extremely exciting time.
  • Generous employer contribution to the Local Government Pension Scheme.
  • An annual leave entitlement of 26 days, increasing to 30 after 5 years of service, we also honour Local Government Continuous Service.
  • A fun, hardworking and welcoming team who enjoy supporting each other.
  • Vast support network from senior leaders within the school and our Trust.
  • Focus on staff wellbeing, including 24/7 Employee Assistance Programme, free flu vaccinations, eye care vouchers.
  • TSTARS Staff Recognition Programme, including seasonal rewards for all staff.


What you need to do now:

This is a fantastic opportunity to join us at a really exciting time as we continue to develop the professional services that we provide. If you are interested in joining our growing Multi-Academy Trust and developing your career, please apply today!

If you would like to arrange an informal conversation to discuss the role in more detail please contact Steve Griffiths – Steven.griffiths@tsatrust.org.uk

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates, if you have any questions regarding this process, please email recruitment@tsatrust.org.uk


Information about the trust

The Thinking Schools Academy Trust is a family of schools consisting of both primary and secondary schools across Kent, Hampshire and Plymouth.

The Thinking Schools Academy Trust has been ranked as the highest performing trust in the South East and in the top 15 academy trusts in England, out of more than 100. – 2020 DfE report

We believe that every young person in our community deserves to have the best opportunities at life regardless of their individual circumstances.

Education is the key to transforming life chances and we support and develop every member of our community to:

• Think about their Thinking • Be their Best self • Shape their Success

In this way we transform life chances

Job Contact Information

  • Name:Tracy Pocock
  • Address:The Thinking Skills Academy Trust,
    Park Crescent,
    ME4 6NR
  • Telephone: 0333 360 2000
  • Email: recruitment@tsatrust.org.uk



Below are documents that have been added to this vacancy.

We are committed to safeguarding and promoting the welfare of all our students. You are advised that this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and therefore this post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service (DBS). Please be aware that schools are also required to undertake online recruitment checks on shortlisted candidates under changes to Keeping Children Safe in Legislation.