It Takes a Village: The Crucial Role of Support Staff


The saying “It takes a village to raise a child” couldn’t be more accurate when thinking about the different roles within schools. Schools are not just places of academic learning; they are communities where staff and parents come together to create a supportive environment for students. This blog explores how different support roles in schools contribute to the holistic development of children.

Teachers

Teachers are often seen as the primary educators, but their role extends beyond imparting knowledge. They are life mentors, friendship councillors, emotional regulators, confidants and so much more. Teachers identify students’ strengths and weaknesses, provide personalised support, foster a love for learning and help educate young people in and outside of the classroom. Their influence can shape a child’s future, making their role indispensable.

Support staff play a pivotal role in schools, often providing the backbone that allows schools to function smoothly and effectively. 

School Counselors and Pastoral Staff

School counsellors and the pastoral team play a vital role in addressing the emotional and psychological needs of students and help support parents navigate this. They provide a safe space for children to express their concerns, offer guidance on academic and personal issues, and help students develop coping strategies. By addressing mental health and emotional well-being, counsellors and pastoral staff ensure that students are ready to learn and thrive and support parents in a variety of different – yet vital- ways.

Teaching Assistants

Teaching assistants (TAs) are invaluable in the classroom. They provide one-on-one support to students who need extra help, assist with classroom management, and help implement lesson plans. Their presence allows teachers to focus on delivering high-quality instruction while ensuring that no student is left behind. TAs often work with small groups, providing targeted interventions that can significantly improve student outcomes. Some even work 1:1 to tailor specific support to children who need it. They not only support the education of children, but also are worth their weight in gold to the teachers who lean on them for support.

Administrative Staff

Administrative staff handle the logistics and operations of the school. They manage student records, coordinate schedules, handle communications with parents, and ensure compliance with educational regulations. Their work behind the scenes ensures that the school runs efficiently, allowing teachers and students to focus on learning. Without their organisational skills and attention to detail, the day-to-day operations of a school would be chaotic.

Maintenance Staff

Maintenance staff ensure that the school environment is clean, safe, and conducive to learning. They maintain the facilities, repair equipment, and ensure that the school meets health and safety standards. A clean and well-maintained school environment is crucial for students’ health and well-being, reducing absenteeism and creating a positive atmosphere for learning.

Librarians

Librarians play a crucial role in fostering a love for reading and learning. They manage the school library, help students find resources for their studies, and often lead literacy programs. Librarians also teach information literacy skills, helping students navigate the vast amount of information available in the digital age. Their work supports both academic achievement and personal growth.

First Aiders

Our school First Aiders address the health needs of students. They provide first aid, manage chronic conditions, conduct health screenings, and promote wellness programs. By ensuring that students are healthy and ready to learn, First Aiders play a critical role in supporting academic success. They also educate students on health-related topics, contributing to their overall well-being.

IT Support Staff

IT support staff are essential in today’s technology-driven educational environment. They manage the school’s computer systems, troubleshoot technical issues, and support the integration of technology into the classroom. Their expertise ensures that both students and teachers can effectively use digital tools for learning and teaching.


The combined efforts of support staff create a stable and supportive environment where students can thrive. They ensure that the school operates smoothly, address the diverse needs of students, and contribute to a positive school culture. By working together, support staff help create an environment where every student has the opportunity to succeed.

Looking for some resources? Check out Twinkl's Behaviour Toolkit, Organisation Toolkit. To further understand the role of support staff, click here for Support Staff Adult Guidance.

National Thank a Teaching Assistant day is on the 27th September 2024. This year, we’re asking you to nominate a special teaching assistant or support staff member from a Kent school, and they could win a £10 Prezzee gift card! PLUS, everyone that makes a nomination will be entered into a raffle for a chance to win their own £10 Prezzee e-gift card! To find out more, visit our socials or read our blog.


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